As a registered non-profit, BrightHarbor Foundation channels donations directly into active programs on the ground. We understand that mistakes can happen, and we strive to address contribution returns transparently and compassionately.
1. Contribution Return Requests
If you made an accidental contribution or entered an incorrect amount, please contact our coordinator team within fifteen days of the transaction.
To request a return, send an email to [email protected] with your transaction date, donor email, and the details of the contribution.
2. Canceling Recurring Support
If you registered as a monthly support champion, you can pause or cancel your recurring contribution profile at any time.
Log in to your supporter portal to adjust payment settings, or email our coordinators directly to handle cancellation on your behalf.
3. Special Exceptions & Timelines
Once funds have been allocated to active building supplies (such as purchasing water pipes or school books), we are unable to process returns.
Approved returns are sent back to the original payment source (credit card or bank account) and typically arrive within five to seven business days.
4. Coordinating with Us
Please write directly to our coordinator team if you have any questions or require support. We are here to help.
Support Email: [email protected]